Resilience planning is about being prepared to manage any disruptions to ensure the continuation of services to your customers. Your customers need to know that you can maintain "business as usual" even if others around you are challenged by a disaster. They will want to know that you are still in business, or how soon you will be back, and how the disruption will affect their operations.
Here are some tips to consider:
Make sure that your suppliers and vendors are not all in the same geographic location as you.
Have alternative or back-up suppliers and importing in place.
Be ready to communicate with your customers, suppliers and vendors by establishing a notification list and procedures
Next, record information about your current suppliers, those you could use as an alternative choice and your key customers and contacts.
Some key contacts include:
- Building – manager/owner and security
- Internet service provider
- Public works department
- Supplier/vendor of raw goods or services
- Telephone company
Understand the importance of having a concise contact list and how to navigate communication channels in challenging situations. Maintaining up-to-date contact information for your key customers, contacts, suppliers and vendors is critical. The ability to resume your business operations relies on the capability of your suppliers and vendors to deliver what you need on time.