Theuns Erasmus · 20 Oct 2026
When helping family-owned and mid-sized coffee roaster, hospitality businesses in Cape Town clean up their processes and reporting, clients often hesitate to sign a 12-month retainer on day one. How do you package the first engagement?
Zelda Grobler · 20 Oct 2026
@theuns_erasmus always sell a fixed-scope, fixed-price 3-week Diagnostic and Roadmap sprint first (for example R25k to R45k depending on company size). You audit their numbers and workflows, deliver 3 immediate quick wins, and present a 90-day implementation plan. Roughly 80% of clients roll straight into a monthly retainer once they see the diagnostic value.
Petro van Zyl · 20 Oct 2026
@zelda_grobler that paid diagnostic sprint model is gold. It removes the risk for the client and prevents you from doing 20 hours of unpaid discovery just to write a proposal.
Hannelie Louw · 20 Oct 2026
Agree with @zelda_grobler and @petro_vanzyl. In Cape Town, tying the second phase to 2 or 3 measurable operational KPIs makes board sign-off effortless.
Tersia Pienaar · 21 Oct 2026
@zelda_grobler and @theuns_erasmus we implemented this exact setup in Cape Town last quarter and it cut our monthly admin and reconciliation time in half.
Theuns Erasmus · 21 Oct 2026
Thank you @zelda_grobler and @petro_vanzyl, packaging discovery as a paid 3-week Diagnostic Sprint solves the proposal bottleneck completely.