Lunga Majola · 04 Oct 2026
When helping family-owned and mid-sized coffee roaster, hospitality businesses in Somerset West clean up their processes and reporting, clients often hesitate to sign a 12-month retainer on day one. How do you package the first engagement?
Nomvula Zwane · 04 Oct 2026
@lunga_majola always sell a fixed-scope, fixed-price 3-week Diagnostic and Roadmap sprint first (for example R25k to R45k depending on company size). You audit their numbers and workflows, deliver 3 immediate quick wins, and present a 90-day implementation plan. Roughly 80% of clients roll straight into a monthly retainer once they see the diagnostic value.
Palesa Motaung · 04 Oct 2026
@nomvula_zwane that paid diagnostic sprint model is gold. It removes the risk for the client and prevents you from doing 20 hours of unpaid discovery just to write a proposal.
Dineo Modise · 04 Oct 2026
Agree with @nomvula_zwane and @palesa_motaung. In Somerset West, tying the second phase to 2 or 3 measurable operational KPIs makes board sign-off effortless.
Nomsa Cele · 05 Oct 2026
@nomvula_zwane and @lunga_majola we implemented this exact setup in Somerset West last quarter and it cut our monthly admin and reconciliation time in half.
Lunga Majola · 05 Oct 2026
Thank you @nomvula_zwane and @palesa_motaung, packaging discovery as a paid 3-week Diagnostic Sprint solves the proposal bottleneck completely.